There is no single “Labuan Bajo Port Authority” phone line — sailing clearance, national-park permits, ferry schedules, and tourism-development questions each sit with a different agency (KSOP, Balai TN Komodo, ASDP, and BPOLBF respectively). Most travelers never contact any of them directly; your boat operator or hotel handles it. This page maps who is actually responsible for what, with the contact channels each publishes.
“How do I contact Labuan Bajo port authority” is a question that assumes one office runs the harbor the way an airport authority runs an airport. It doesn’t work that way here. At least four separate government bodies have overlapping-sounding but distinct jurisdictions over different parts of a Komodo trip, and knowing which one actually handles your question saves a lot of misdirected calls.
Who actually regulates Labuan Bajo port, and how is it split up?
Four institutions matter, each with a clearly different job. The Kantor Kesyahbandaran dan Otoritas Pelabuhan (KSOP), under the Directorate General of Sea Transportation (Ditjen Hubla) at the Ministry of Transportation, is the harbourmaster’s office — it clears vessels to sail and issues the SPB every commercial boat needs. The Balai Taman Nasional Komodo, under the Ministry of Environment and Forestry, controls park entry permits, the PNBP conservation fee, and visitor quotas once you’re inside Komodo National Park. ASDP (PT ASDP Indonesia Ferry) operates the public car ferry to Sape, Sumbawa, on its own fixed schedule, separate from tourist boat operators. And the Badan Pelaksana Otorita Pariwisata Labuan Bajo Flores (BPOLBF) is the tourism-development authority responsible for waterfront and destination infrastructure, not day-to-day sailing or park permits. None of these four offices is “the port,” and none of them is who you’d normally call to change a booking — that’s always your tour operator. See our fuller breakdown on who regulates departures and why boats sometimes wait.
Do I actually need to contact any of these offices myself?
Almost certainly not, if you’re booking a standard Komodo trip. Your boat operator handles SPB clearance with KSOP, your park entry booking (SiOra) and PNBP payment with Balai TN Komodo, and your ferry ticket directly with ASDP if you’re taking that route instead of a tour boat. The situations where an independent traveler, journalist, researcher, or business actually needs to reach one of these offices directly are specific: filing a formal complaint, requesting official data or a research permit, arranging clearance for a privately owned vessel, or a media inquiry. The contact information below is for those specific cases, not for everyday trip questions — those go to your operator.
How do I contact KSOP Labuan Bajo (the harbourmaster / Syahbandar)?
KSOP Labuan Bajo (formally “UPP Labuhan Bajo,” a Class III unit under Ditjen Hubla) does not maintain a prominent, actively updated public contact page on the Ministry of Transportation’s own domain (hubla.dephub.go.id) as far as we could verify. An archived government office directory lists an older office phone and fax at (0385) 41139 and email kanpel_bajo@yahoo.co.id for the Labuan Bajo unit — we are flagging this explicitly as a historical listing whose current accuracy we could not independently confirm, not as a verified live number, so call ahead and confirm rather than assuming it is still staffed. For anything you cannot resolve through your boat operator, the more reliable general channel is Ditjen Hubla’s own news and public-information portal at hubla.dephub.go.id, which regularly publishes Labuan Bajo-specific advisories (for example, weather-related sailing alerts) and lists the Ministry’s central public contact points.
How do I contact Balai Taman Nasional Komodo (the national park authority)?
This office publishes more consistent contact information than KSOP. Its office address is Jl. Kasimo, Labuan Bajo, Manggarai Barat, Flores, NTT 86554, with a landline documented across multiple official and government-linked sources as (0385) 41004 / (0385) 41005, and an email of tn_komodo@yahoo.com. The park’s official visitor-protocol documentation also lists a WhatsApp call center for visitor coordination at +62 811-382-90000, and the official information website is tamannasionalkomodo.com. If your question concerns SIMAKSI/SiOra bookings, research permits, or park entry policy specifically — rather than a routine trip you’re booking through an operator — this is the correct office, not KSOP or BPOLBF. See our page on park permits and fees for what this office actually governs.
How do I contact ASDP for the Labuan Bajo–Sape ferry?
ASDP (PT ASDP Indonesia Ferry) publishes a national call center at 021191, WhatsApp at 08111021191, and email cs@asdp.id on its official corporate site, asdp.id. We could not verify a current, branch-specific official phone number for the Labuan Bajo terminal itself on ASDP’s own domain; a third-party business directory lists a local number for the Labuan Bajo crossing terminal, which we are not treating as independently verified since it does not appear on ASDP’s own site. For anything beyond a routine ticket purchase, the national call center is the safer starting point precisely because it’s confirmed official. See our ASDP ferry guide for schedule and route detail.
How do I contact BPOLBF (the tourism authority)?
BPOLBF publishes contact details across its official government-hosted documents (bpolbf.kemenpar.go.id): an office at Jln. Soekarno Hatta No. 88, Labuan Bajo, phone (0385) 2446120, email info@labuanbajoflores.id, and website www.labuanbajoflores.id. A separate WhatsApp number, +62 811-3879-4555, appears in BPOLBF’s own public-information documents for its public information service (PPID) and has also been used in incident-coordination announcements involving the tourism sector. This is the correct office for questions about waterfront/marina development, destination-level tourism policy, or public information requests — not for individual trip bookings or park permits, which sit with the two agencies above.
Is there a general Labuan Bajo tourism information contact, separate from these four?
Yes — the local government tourism office, Dinas Pariwisata, Ekonomi Kreatif, dan Kebudayaan Kabupaten Manggarai Barat, is documented in an official statistics-agency record with an office on Jl. Gabriel Gampur, Labuan Bajo, phone (0385) 41170, and email labuanbajoofficial20@gmail.com. This office handles regional tourism promotion and destination-level questions at the regency level, distinct from BPOLBF’s national-authority role and entirely separate from park permits or sailing clearance. For a general “who do I ask” starting point on a non-urgent destination question, this or BPOLBF’s public information line are reasonable first calls; for anything about your specific trip, your operator remains the fastest path regardless of which government office might technically be responsible.
What should I do if my boat is delayed and I can’t reach anyone?
Contact your booking operator first, always — they are the party in direct contact with KSOP over sailing clearance and can tell you the actual reason for a delay and your rebooking or refund options under their own policy. None of the four government offices above are set up to field individual traveler calls about a specific boat’s delay, and calling them directly is unlikely to get you an answer faster than your operator can. See our page on what happens when the Syahbandar holds a boat for why this process exists and how it plays out.
Frequently asked questions
Is there one official phone number for “Labuan Bajo Port”?
No. Sailing clearance, park permits, ferry service, and tourism-infrastructure questions sit with four separate agencies (KSOP, Balai TN Komodo, ASDP, and BPOLBF), each with its own contact channel.
Who do I call if I have a question about the Komodo National Park entrance fee?
Balai Taman Nasional Komodo, not KSOP or the port authority — park entry, PNBP fees, and visitor quotas are that office’s jurisdiction.
Who handles the ASDP ferry to Sumbawa if I have a problem with my ticket?
ASDP’s national call center (021191) or email (cs@asdp.id) are the officially published channels; we could not verify a current official Labuan Bajo branch-specific number on ASDP’s own site.
Can I call KSOP Labuan Bajo directly with a sailing question?
Individual travelers rarely need to. If you must, the most reliable route is through Ditjen Hubla’s public information channel at hubla.dephub.go.id, since we could not verify a current, actively maintained direct public phone number for the local KSOP office.
What does BPOLBF actually handle, versus the national park authority?
BPOLBF oversees tourism-destination development — waterfront, marina, and infrastructure projects — while Balai Taman Nasional Komodo separately controls park entry permits and conservation fees. They are not interchangeable offices.
Should I contact any of these offices to change my boat booking?
No — contact your tour operator directly. None of these government offices manage individual trip bookings; they regulate the systems your operator works within.
Have a trip question instead of a regulatory one? Contact your Komodo trip operator directly — for a speedboat charter, liveaboard cruise, or private yacht charter, Komodo Luxury handles SPB coordination, park-permit booking, and departure logistics as part of your trip.
For how the sailing-clearance system (SPB) actually works day to day, see harbour master & Syahbandar. For the fee structure Balai TN Komodo administers, see Komodo park permits and fees.
Last updated: 29 August 2026. Contact details are drawn from each institution’s own published documentation where possible; items we could not independently verify as currently active are flagged as such rather than presented as confirmed.
Sources & further reading:
- Direktorat Jenderal Perhubungan Laut — national harbour-master authority structure.
- Kementerian Perhubungan RI — parent ministry, for institutional contact escalation.
- Balai Taman Nasional Komodo — official park authority site (archived copy) — for park-permit-side contact points.
Questions readers ask next
What is the address of the marina basin?
The address people want is for the small Pelindo-managed yacht basin just east of the main passenger jetty. On the published record we can check, Pelindo does not list a precise street address for this specific basin; it is simply part of the broader Labuan Bajo port waterfront at the northern end of town. In practice, you navigate there by map pin (search “Pelabuhan Labuan Bajo” on Google Maps) or by asking a taxi to go to the main port gate, then walking to the marina pontoons inside the secure area. If you need a written reference for forms, use “Pelabuhan Labuan Bajo, Kecamatan Komodo, Kabupaten Manggarai Barat, NTT” and specify that you are berthed in the Pelindo marina area. Always confirm the exact meeting point with your boat agent, as security rules and access points can shift with ongoing waterfront works.
What is the full Labuan Bajo port address for paperwork and navigation apps?
There is no single office address. The harbour is a commercial waterfront used by tour boats, ferries and small cargo vessels. Official documents tend to describe it generically as Pelabuhan Labuan Bajo, Kecamatan Komodo, Kabupaten Manggarai Barat, Nusa Tenggara Timur, without a building number. For navigation apps, entering “Pelabuhan Labuan Bajo” or “Labuan Bajo Harbour” will take you to the port gate at the north end of the waterfront road, roughly 10–20 minutes by car from Komodo Airport (LBJ). If you are completing customs, immigration, or port-state paperwork, list the port as Labuan Bajo, Manggarai Barat, NTT, and your agent or skipper will supply any additional details required. Keep in mind that different agencies (KSOP, ASDP, Pelindo, Balai TN Komodo) have offices in and around this same harbour area, so always state which office you are heading to, not just “the port.”
Where can I find up-to-date Labuan Bajo port statistics?
“Labuan Bajo port statistics” are not published in a single, easy-to-read annual fact sheet the way some larger Indonesian ports do. Instead, data such as ship calls, passenger throughput, and cargo tonnage appear scattered across Ministry of Transportation (Ditjen Hubla) reports, Pelindo corporate disclosures, and Manggarai Barat regional planning documents. If you need statistics for research or media work, the most productive route is to send a written request to Ditjen Hubla’s public information desk and, in parallel, to Pelindo’s corporate communications, specifying that your query concerns Pelabuhan Labuan Bajo. For visitor numbers into Komodo National Park specifically, Balai Taman Nasional Komodo sometimes releases annual summaries that include arrivals via Labuan Bajo; these can be requested by email. Allow several weeks for responses, and be prepared that some data may be available only as aggregated national or provincial figures rather than a clean Labuan Bajo-only series.
How to contact Labuan Bajo port authority for yacht clearance?
For yacht clearance the office you want is the harbourmaster, KSOP or Syahbandar, rather than any generic port authority. Foreign-flagged yachts normally work through a clearance agent who liaises with KSOP, Customs, Immigration and Quarantine, and that agent supplies the working phone and WhatsApp details for daily coordination. If you prefer to approach it yourself, start from the Ministry of Transportation’s Ditjen Hubla portal, which lists public contact points that can direct you to the current Labuan Bajo KSOP office email and phone. When you reach them, be specific that you require yacht entry/exit clearance, expected dates, tonnage, and crew list, and ask what documents they want in advance to avoid repeat trips. Build in extra time, especially around weekends and holidays, because small-port staffing and weather-related sailing holds can slow the issuance of your outbound clearance (SPB).
Is there an ATM inside Labuan Bajo harbour terminal?
Cash still settles many park and boat payments, which is why the question of an ATM inside the terminal matters. ATMs directly inside the fenced port area move around as renovations continue, and banks sometimes pull or relocate units without clear public notice, so you should not rely on one being available right by the jetty doors on any given day. Instead, plan to use the cluster of bank branches and standalone ATMs along the main waterfront road and in the central part of Labuan Bajo town, within a 5–15 minute walk or a short ojek ride from the port. It is wise to withdraw enough rupiah before heading to the harbour, especially if you are boarding very early in the morning when nearby bank lobbies may not be open. As always, carry a backup card and a small reserve of cash in case of network outages or daily withdrawal limits.
Is there a Labuan Bajo port official website under Pelindo?
There is no standalone Pelindo site for this harbour; it sits as one of many ports under the national corporate portal. On pelindo.co.id you will find general information about services, news releases, and sometimes a directory of branch offices, but individual small ports like Labuan Bajo rarely get their own sub-sites with detailed schedules or tariffs. For commercial matters such as berth applications, cargo handling, or marina arrangements, the usual route is to contact the relevant Pelindo regional office via the corporate contact page and ask for the Labuan Bajo branch. Public-facing information specifically about tourist boats, Komodo trips, and park permits is normally handled by operators and Balai Taman Nasional Komodo, not by Pelindo. Always cross-check any third-party “official Labuan Bajo port” sites you find, as many are tour agencies using similar names rather than the port operator itself.
Where can I see the ASDP Labuan Bajo ferry schedule to Sape and back?
The “ASDP Labuan Bajo ferry schedule to Sape / Labuan Bajo” is set by ASDP centrally, but actual departure times from this small route can change with weather, maintenance, or operational reasons. The most reliable source is ASDP’s own booking and information channels: their national call center, WhatsApp contact, and the official site asdp.id, where schedules and any temporary suspensions are published. At the port itself, look for printed timetables at the ASDP ticket counter or terminal office, but always treat them as indicative rather than guaranteed. Experienced travelers check the schedule again the day before and morning of travel, since strong winds or technical issues can push sailings later or to the next day. If you are connecting onward transport in Sumbawa, leave generous buffer time or plan an overnight rather than counting on tight same-day links.
What is the Balai Taman Nasional Komodo kantor Labuan Bajo address and contact?
The phrase “Balai Taman Nasional Komodo kantor Labuan Bajo address and contact” points to the main park authority office in town, where permits and official information originate. This office sits in Labuan Bajo itself rather than on Komodo or Rinca, making it the administrative hub for SIMAKSI/SiOra reservations, research permissions, and policy questions. While the physical address is widely described in official documents, what really matters for most visitors is using the latest published landline, email, and WhatsApp call center that the Balai provides for coordination. These channels are better suited for formal queries than ad-hoc calls to rangers on the islands, which may have patchy reception. When you contact them, clearly state whether your question is about standard visitor entry, research, filming, or commercial use, as each follows a different internal process and timeline.
What is the Komodo National Park office Labuan Bajo email and phone number?
If you are searching “Komodo National Park office Labuan Bajo email and phone number,” you are trying to reach Balai Taman Nasional Komodo directly rather than going through a tour operator. The park office maintains both a traditional landline and an email address for formal correspondence, plus a WhatsApp call center number used for visitor coordination and practical questions about entry procedures. These contacts are the right place to ask about park-wide rules, daily visitor caps, or issues with your SiOra e-ticket, but they are not a booking concierge for individual liveaboard trips. When emailing, include your planned visit dates, nationality, group size, and whether you will be trekking, diving, or just island-hopping, so staff can answer precisely. Keep in mind that response times can slow during peak holidays, so do not leave regulatory or permit questions to the last week before you travel.
Does Dinas Pariwisata Manggarai Barat run a tourist information center in Labuan Bajo?
The query “Dinas Pariwisata Manggarai Barat tourist information center Labuan Bajo” refers to the regency-level tourism office, which oversees promotion and basic visitor information for the wider area beyond Komodo National Park. The Dinas maintains an office in Labuan Bajo town and has periodically operated or supported official information desks at events and at key visitor points, but these are not always staffed as a walk-in “tourist information center” in the European sense. For practical, day-to-day help such as boat availability, last-minute tour bookings, and hotel options, most travelers rely on private operators along the waterfront or on their accommodation. The Dinas is more useful if you need official brochures, event calendars, or are working on partnerships, media features, or cultural programming in Manggarai Barat. If you plan to visit the office, go during standard weekday government hours and bring your questions in Indonesian or with someone who can help translate.
What is the ASDP Labuan Bajo contact WhatsApp or call center?
When people ask for “ASDP Labuan Bajo contact WhatsApp / call center,” they are usually trying to confirm ferry times, ticket conditions, or vehicle space for the Labuan Bajo–Sape route. ASDP promotes a national call center number, a corporate WhatsApp contact, and an email address through its main website asdp.id, and these channels also cover Labuan Bajo inquiries. Because branch-level phone numbers change and are not always updated online, starting with the national contacts and specifying your route (Labuan Bajo–Sape) is usually more effective than hunting for a local desk line. In your first message or call, include your preferred travel date, whether you are on foot or with a vehicle, and how many passengers are in your group, so they can quickly tell you space and schedule options. Remember that payment and check-in rules may differ from tourist speedboats, so ask explicitly about what time you must be at the terminal and what documents to bring for vehicles.
Next in this silo
- History and Development
- our guide to frequently Asked Questions
- our guide to harbour Master (Syahbandar) at Labuan Bajo
- our guide to cargo and Passenger Ships at Labuan
- Every guide in Port Guide
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