Contact Bajo Port

Last updated: 29 August 2026.

This page explains how to reach us and what each channel is actually good for. Bajo Port publishes practical, sourced information about the Labuan Bajo harbor — location, facilities, boat schedules, costs, and safety — and we route trip-planning and booking questions to Komodo Luxury, the operator whose current packages we link throughout the site.

There are three routes, and all of them land with Komodo Luxury — Bajo Port keeps no separate desk and sells nothing. The form at the foot of this page sends to the same mailbox as the e-mail address, so it is the same channel in a different shape:

• WhatsApp: +62 811-3823-875 — answered by Komodo Luxury, and the fastest route for trip questions, departure times, or a quick correction report.
• Email: sales@komodoluxury.com — better for longer questions, itinerary requests, or anything you want in writing.

We do not operate a phone line, a separate office address for public visits, or any contact channel beyond these two. If you see a different number or email claiming to represent Bajo Port anywhere else online, it is not us.

Three categories cover almost every message we receive:

Planning a Komodo boat trip

If you’re deciding between a day trip and a multi-day sail, unsure which boat category fits your group, or want current pricing and availability, WhatsApp is the quickest route — we’ll point you to the right package page or connect you directly with Komodo Luxury’s booking team for the practical next step. See our port guide and the 5-day itinerary guide if you want to browse structure first before reaching out.

Asking about departure times or logistics

Because boat departure times vary by operator and are not published as one master schedule (see our departure pattern guide), a direct message is often faster than searching for a specific time online. Tell us your travel dates and what you’re trying to do — day trip, liveaboard, or transport only — and we’ll point you in the right direction.

Reporting a correction

Every guide page on this site cites the source and date behind its facts and figures. If something has changed — a regulation update, a new fee structure, a fact that’s gone stale — email us with the page URL and what you believe is outdated. We review every correction report and update the page with a new “last updated” date once verified. This matters more to us than it might sound: fees, quotas and port regulations around Komodo National Park change periodically, and a guide that doesn’t get corrected quickly stops being useful.

Bajo Port is an editorial guide, not a booking platform or a tour operator in itself. We don’t process payments, issue tickets, or manage reservations on this site — trip bookings and payments run through Komodo Luxury, whose relevant package pages we link from each guide. A message about booking a specific trip goes to Komodo Luxury and is answered inside their booking process; Bajo Port neither quotes nor confirms trips.

WhatsApp messages are typically the fastest channel during Indonesia business hours (WITA, UTC+8). Email may take longer, particularly for detailed itinerary requests that need checking against current availability. If your question is time-sensitive — for example, confirming a departure time the day before travel — WhatsApp is the right channel, not email.

Enquiries can be sent in both English and Bahasa Indonesia over WhatsApp or email — write in whichever language you’re more comfortable with, and reply times aren’t affected either way.

For press enquiries, data requests, or partnership questions unrelated to booking a trip, use the same email address (sales@komodoluxury.com) and note in your subject line that the enquiry is not about a personal trip booking, so it reaches the right person faster.

Bajo Port is part of the same network that operates Komodo Luxury, which is why our trip-planning links point there rather than to unrelated third parties — we link to the packages we can actually vouch for and where our own corrections and feedback loop back to a real booking team, rather than an anonymous affiliate. This is disclosed here rather than buried, because we think it’s relevant to how you should read our recommendations.

A lot of questions we receive are already answered in detail on the site, and checking first can save you a round-trip of messages: departure times are covered in our boat schedule guide, where to stay near the dock in our hotels near the port guide, official park fees in our port guide, and what to bring in our packing guide. If your question is more specific than what’s covered — a particular date, group size, or unusual routing — that’s exactly what WhatsApp is for.

Messages sent via WhatsApp or email are used only to respond to your enquiry and, where relevant, to connect you with the Komodo Luxury booking team for trip planning. We don’t sell contact information to third parties or use it for unrelated marketing without your consent. See our privacy policy for the full detail on how information you share with us is handled.

For the fastest useful reply, include your travel dates, group size, and what you’re trying to decide (a specific trip type, a departure time, or a correction to report). A vague “tell me about Komodo” message takes longer to answer usefully than one with enough detail for us to point you directly at the right package or information.